complaint procedure

Level I

A complaint regarding the placement or education of a student, as it relates to programs receiving federal funds, shall first be presented orally and informally to appropriate North Side Community School administrator or coordinator. If the complaint is not promptly resolved, the complainant may present a formal written complaint (grievance) to the homeless coordinator. The written charge must include the following: date of filing, description of alleged grievances, the name of the person or persons involved and a recap of the action taken during the informal charge stage. Within five (5) working days after receiving the complaint, the coordinator shall state a decision in writing to the complainant, with supporting evidence and reasons. In addition, the administrator/coordinator will
inform the Principal of the formal complaint and the disposition.

Level II

Within five (5) working days after receiving the decision of Level I, the complainant may appeal the decision to the Business Director (BD) by filing a written appeals package. This package shall consist of the complainant's grievance and the decisions rendered at Level I. The Business Director will arrange for a personal conference with the complainant at their earliest mutual convenience.
Within five (5) workings days after receiving the complaint, the BD render a decision in writing to the complainant, with supporting evidence and reasons. Level III - If resolution is not reached in Level II, a similar written appeals package shall be directed through the Business Director to the Board requesting a hearing before the Board at the next regularly scheduled or specially called meeting. The hearing before the Board may be conducted in closed session upon the request of either the Board or the complainant. Within thirty (30) working days after receiving the appeals package, the Board shall state its decision and reply in writing to the parties involved. For North Side Community School purposes, the decision of the Board is final.

Level III

If the complainant is dissatisfied with the action taken by North Side Community School, a written notice stating the reasons for dissatisfaction may be filed with the state director of special federal instructional programs. The state director will initiate an investigation; determine the facts relating to the complaint, and issue notice of his/her findings within thirty (30) days to North Side Community School and the complainant. If the findings support the action taken by North Side Community School, such action will be confirmed. If the findings support the allegations of the complainant, North Side Community School will be directed to take corrective action. An appeal of this decision can be made within ten (10) days to the Deputy Commissioner of Education. Within thirty (30) days after receiving an appeal, the Deputy Commissioner of Education will render a final administrative decision and notify the complainant and all other interested parties in writing.